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ElephantSqlDB® 
Refund Policy

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1. Overview

At Dataark Systems, LLC, we are committed to providing a high-quality software experience. We understand that there may be instances where our software does not meet your expectations. This Refund Policy outlines the terms and conditions under which you can request a refund for our online software.

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2. Eligibility for Refunds

  • Trial Period: If you have subscribed to a trial period, you may request a refund if you cancel within the trial period, as specified during the sign-up process. Refunds for trial periods will be processed only if you cancel before the trial period expires.

  • 7-Day Money-Back Guarantee: For paid subscriptions, we offer a 7-day money-back guarantee. You can request a refund within 30 days of your initial purchase or subscription renewal if you are not satisfied with the software.

  • Technical Issues: If you experience technical issues that prevent the software from functioning as intended and our support team has been unable to resolve them, you may be eligible for a refund. This is subject to a verification process.

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3. Refund Request Process

  • How to Request: To request a refund, please contact our support team at [support email/phone number] with your purchase details and a brief explanation of your reason for requesting a refund.

  • Required Information: Include your order number, purchase date, and the email address associated with your account.

  • Processing Time: Refund requests are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

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4. Non-Refundable Items

  • Software Licenses: Once a license key has been issued and the software has been downloaded or activated, it is non-refundable except as provided under the 30-day money-back guarantee or in the case of technical issues.

  • Additional Services: Fees for additional services or third-party integrations are non-refundable.

  • Customizations: Custom software solutions or configurations tailored specifically to your needs are non-refundable.

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5. Cancellation of Subscription

  • Subscription Plans: If you cancel your subscription, you will not receive a refund for any unused portion of the subscription period. You will retain access to the software until the end of your current billing cycle.

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6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and your continued use of the software after such modifications constitutes acceptance of the updated policy.

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7. Contact Us

If you have any questions about this Refund Policy or need further assistance, please contact us at info@dataarksystems.com or (281) 247-5357.

Thank you for choosing [Your Company Name]. We value your business and are here to help ensure you have a satisfactory experience with our software.

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